FAQ
Yes, it's very easy, just tap the retake button at the top left of the picture - you can do this at any time prior to submission
Mon, 6 Aug, 2018 at 8:44 AM
The certificate will be retained in line with our published terms and conditions for the level of check completed. You must advise the customer of your ...
Thu, 24 Apr, 2025 at 1:48 PM
You cannot store a copy of your certificate on your phone. It will be sent to the registered e-mail address. Please note it is your responsibility to ensu...
Mon, 6 Aug, 2018 at 8:46 AM
The information will be lost and you will need to restart the applicant process
Mon, 6 Aug, 2018 at 8:47 AM
In your Settings, Display & Brightness - amend your Auto-Lock to 1 minute or above
Mon, 6 Aug, 2018 at 8:47 AM
The information will be lost and you will need to start the process again
Mon, 6 Aug, 2018 at 8:48 AM
If the date has an error and comes up in American format e.g. 01/31/22 rather than a UK format e.g. 31/01/22 then - On your SmartPhone, access Settings &g...
Tue, 13 Sep, 2022 at 1:30 PM
Put your passport on a flat surface. Place your Phone on the front cover of your passport and move slowly down till the NFC is picked up, then hold still...
Mon, 19 Dec, 2022 at 11:32 AM
When logging in to the app, if a space is entered after the email address a 'Whoops!' message will occur. Just ask the applicant to close the app...
Wed, 19 Oct, 2022 at 11:37 AM
Under the new rules, only people with a valid UK/Irish passport or ID Card can complete a remote check. So for an out of date passport the check would need...
Mon, 17 Jul, 2023 at 11:47 AM