FAQ

Issue with continuing on an Android phone
If your phone screen is set to 'Zoom' or 'Large Font' you may need to scroll down within the app to see the next instruction.
Fri, 11 Nov, 2022 at 11:24 AM
Does my Xiaomi A3 have an NFC reader
To turn on the NFC reader for this model: - Open the Notifications Bar Expand the section Swipe all the way to the left on the photo settings Tap on th...
Mon, 14 Nov, 2022 at 9:39 AM
I don't have a smart phone with NFC capability
Do you have a friend or family member who has a phone you can use? If so, you can use the details in your text invite on their phone.   No charge is appli...
Mon, 14 Nov, 2022 at 10:57 AM
Spotlite on Google - This Item is not available in your Country
On your Android device, open the Google Play Store app . At the top right, tap the profile icon. Tap Settings  General  Account and device preferences  C...
Mon, 19 Dec, 2022 at 9:53 AM
How to change your Google Play country
If you move to a new country you may want to change your Google Play country. Your Google Play country determines what content you see in the store. The app...
Wed, 4 Jan, 2023 at 5:19 PM
Alcatel mobile
If you have an Alcatel mobile and are experiencing difficulties in downloading the app, the following links may help https://www.hardreset.info/devices/alc...
Wed, 25 Jan, 2023 at 2:53 PM
Get your National Insurance number
https://www.gov.uk/government/publications/national-insurance-get-your-national-insurance-number-in-writing-ca5403 Use your personal tax account to view yo...
Sat, 22 Apr, 2023 at 1:24 PM
Types of DBS checks
Basic DBS Check This is available for any position or purpose and will contain details of convictions and conditional cautions that are considered to be un...
Thu, 8 Jun, 2023 at 10:26 AM
Date selection error when using the app
If you are having trouble selecting the correct date in the app, try the following:- Change the year before trying to change the month or day           ...
Mon, 26 Jun, 2023 at 11:19 AM
Send Feedback
Feedback can be sent within the app and will also help us pinpoint the reason for any issues you are experiencing. Simply select the burger menu at the top...
Fri, 4 Aug, 2023 at 3:40 PM