FAQ

App Store - iPhones
https://support.apple.com/en-gb/HT201389  Change your Apple ID country or region Before updating your location, you must spend your store credit, canc...
Mon, 16 Oct, 2023 at 12:10 PM
Share Code Failure
Overhead lighting may cause the Hologram within your passport to blur your date of birth.  So when scanning, your details may be picked up incorrectly and y...
Wed, 27 Mar, 2024 at 8:06 AM
How to find the Feedback email option in the app
This can be accessed by clicking on the 'Burger' Menu bars at the top left of the screen, then selecting 'Send Feedback'
Tue, 20 May, 2025 at 4:26 PM
Android - Issues downloading the Spotlite app from the QR Code
Some QR scanner apps on android devices can redirect the user to an add page and you have to be careful on the options selected. For example if the user...
Thu, 5 Jun, 2025 at 12:33 PM
Issues on Android phones showing a Completed message on Log In
Select burger menu at top left and then log out of the app Hold down app icon and select storage and cache then clear both Delete app and download again ...
Tue, 24 Jun, 2025 at 10:33 AM