Spotlite

FAQ 35

• On some documents it captures the scan but some of the captured details have recorded incorrectly
• I don’t think the documents presented to me are genuine
• I’m having problems getting the selfie to work
• The customer has refused to take a selfie – what can I do now?
• For agents training- I’m not really that old!

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Getting Started 14

• How do I use Spotlite to perform identity checks?
• Can I use the same Identity document for both the photo ID and proof of address scans?
• Why does the Applicant need to provide a Photo ID?
• How do I report an issue with the system?
• If I start a registration can I come back to it later?

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Useful links 2

• Link to HM Passport Office Basic Passport Checks paper
• Search Identity documents by issuing country

Video links 1

• Video - How to scan your NFC

DBS / PVG 12

• Why is my DBS check taking so long
• DBS Escalation requests
• Links to DBS Eligibility Guidance
• My DBS Certificate has not arrived
• What type of DBS to request

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