Getting Started

How do I use Spotlite to perform identity checks?
Spotlite is about helping you collect evidence of compliance and meeting basic control standards.  In doing this, it provides an impressive user and applica...
Mon, 6 Aug, 2018 at 8:33 AM
Can I use the same Identity document for both the photo ID and proof of address scans?
No, that would be one document used twice! This all about helping to reduce fraud and criminal activity within our economy.  That’s why the regulations exis...
Thu, 24 Apr, 2025 at 1:19 PM
Why does the Applicant need to provide a Photo ID?
Asking the Applicant to provide a government issued Photo ID is a straightforward way to link an individual with their claimed identity while at the same ti...
Mon, 6 Aug, 2018 at 8:40 AM
How do I report an issue with the system?
Please contact us via email at Spotlite Support Team or via the feedback option in the menu of the app, providing as much detail as possible including date ...
Tue, 16 Aug, 2022 at 4:28 PM
If I start a registration can I come back to it later?
No, if the process is not completed to submission within 30 minutes the app will time out and even if you complete the process it will not submit for certif...
Mon, 6 Aug, 2018 at 8:49 AM
Is there an option to save and come back to the process?
No, if the process is not completed to submission within 30 minutes the app will time out and even if you complete the process it will not submit for certif...
Mon, 6 Aug, 2018 at 8:49 AM
Can the app be customised?
Yes – see the package details for options or contact our sister company, CDD Software Services, who will be happy to discuss your bespoke requirements
Mon, 6 Aug, 2018 at 8:50 AM
Is the process compliant?
The purpose of the app is to help you comply with your regulatory responsibilities. Standard Privacy Policies and Terms & Conditions can be found wi...
Mon, 6 Aug, 2018 at 8:58 AM
How is the applicant’s consent for checks recorded?
The applicant takes a Selfie and confirms consent - Nothing can happen until the Applicant provides this live consent which is also recorded on the final ce...
Thu, 24 Apr, 2025 at 1:21 PM
I have visual impairments and I would like to hear the content of the screen on my iPhone
Go into Settings, General, Accessibility, Speech, Speak Screen and turn on.  When in the app, swipe down with two fingers from the top of the screen to hear...
Thu, 24 Apr, 2025 at 1:22 PM