One of the on-going things we are looking to improve is where the machine learning doesn’t do such things very well – such as read 'O' for '0' or 'l' for '1'. This is a pain, but we are not alone in this one! As our machine learning algorithms continue to run it will get better, so please bear with us. In the meantime, you can correct any offending items by pressing the Edit button after the document has been scanned and Spotlite will tell you anything it doesn’t like the look of. Things to watch out for are:
- Check that the Post Code has been recorded correctly e.g. 'O' for '0' or 'l' for '1'
- The first line of address contains numbers where it should have letters and letters where it should have numbers
- We can’t find the date on the document or we find the wrong date
- Move in date – actually you are always going to have to tell us this one. Mind reading is for a future release!
Things you can do to reduce these errors is to use a passport for the Photo ID and a Driving Licence as Proof of Address. Also ensure the A4 document is good quality, has no folds or shadows and is not creased. Otherwise follow best practice ….
Best practice is to use Spotlite in an office or other environment where light is evenly diffused and there is no direct strong light source causing glare or reflections on the document. Even the best cameras cannot out-perform the human eye in uneven or extreme bright or dark lighting conditions. Beware low light conditions can cause unpredictable results!