When you receive a completed certificate from your applicant:-
- You need to review and if you are happy to proceed, you need to confirm their identity within the portal tab 'Edit Application'
- The cut off time for our DBS batch processing each day is 3pm
- When a submission is processed, you will receive an email to confirm the DBS have accepted the application
- The applicant will also receive an email with their own personal reference number which they can use to track their application with the DBS
- The DBS will advise the digital result to us which we will provide to you by email
- We also email the applicant to confirm completion
- The DBS post out the certificate directly to the applicant - we never see this or the contents